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The Learning Galaxy

Disclaimer and Privacy Policy

Welcome to the website Disclaimer and Privacy Policy. This website is owned and managed by VFS Global Edu Support Services Pvt. Ltd. VFS Global Edu Support Services Pvt. Ltd. owns different brand names including this website under its brand name “The Learning Galaxy” (“TLG”).  


Service Conditions

The contents of this site are only for general information or use. They do not constitute advice and should not be relied upon in making (or refraining from making) any decision. The information from or through this site is provided on "AS IS" basis, and all representations, warranties, expressed or implied of any kind, in relation to this site and/or regarding any matter pertaining to any information including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement are disclaimed and excluded.

We and our parent, affiliates and associates and directors, officers, employees, agents shall not be liable, at any time for any damages, claim, loss, harm, injury (including, without limitation, damages for loss of business projects, or loss of profits) arising in contract, tort or otherwise from the use of or inability to use the Site, or any of its contents, or from any Act or omission arising from using the site contents or for any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communications line failure, theft or destruction or unauthorized access to, alteration of, or use of information contained on the site. No representations, warranties or guarantees whatsoever are made as to the accuracy, adequacy, reliability, completeness, suitability or applicability of the information to a particular situation.

Third Party Links

Certain links on the Site may lead to resources located on servers or networks maintained/operated by third parties over which we have no control, supervision or any connection since these sites are external to us. You agree, acknowledge, accept and understand that by visiting such sites and/or clicking such we links/hyperlinks to third party / external websites, you are beyond the our website and you are leaving the secured website of ours and thereby its policies, terms and conditions and the disclaimer cease once user leaves our site.

We therefore neither endorses nor offers any judgment or warranty and accepts no responsibility or liability for the authenticity/availability of any of the information or for any damage, loss or harm, direct or consequential or any violation of local or international laws that may be incurred by your visit and/or transaction/s on such external sites. By providing the web links or hyperlink to such external/third party websites, we and/or our representatives shall not be deemed to be providing these services nor be deemed to endorse, recommend, approve, guarantee or introduce the third party or the services/products that they provide, nor offers any judgment or warranty. Such third party/external websites are governed by their respective policies and we have no role to play in that. Users are requested to exercise their discretion while using/ interacting with these third party websites and we and/or our representative accepts no responsibility or liability for the authenticity/availability of any of the information or for any direct, indirect, punitive, incidental, special, consequential damage, loss, cost, charges or harm arising out of or in connection with the access to such third party links/hyperlink by user (including the Applicant), or for any deficiencies of the services therein or any failure in the provision of service by such third party thereby or for any violation of local or international laws that may be incurred by users visit and/or transaction/s on these third party /external websites.

Privacy Policy Statement

Maintaining the privacy of your information is a high priority to us. This internet privacy Policy (the “Policy”) summarizes what personally identifiable information we may collect from you, and how we might use this information. The Policy describes how we protect your privacy when we collect personal information on our website (“Website”). As used in the Policy, the term “Personal Information” means and includes all information given and/or provided by you on the Website, information that identifies you personally, alone or in combination with other information available to us. By continuing to use this Website and by providing Personal Information, you consent to this Policy. You are advised to read the entire Policy carefully before providing any Personal Information in the Website. We also suggest to review the Policy periodically to remain aware of the current policies and practices.

Please note that disclosure of personal information is voluntary. The Applicants / Users disclosing personal information shall be deemed to have read and understood this Privacy Policy and consents to use and disclosure of the personal information as provided in this Privacy Policy.

We shall not be responsible to ascertain authenticity or accuracy of the information provided by the User. It shall be the duty of the User to ensure that the information provided to us is accurate, complete and up to date.

When you use services provided on our Website, you will be asked to provide certain personal identifiable information such as your name, photograph, address, telephone numbers, fax numbers, email address and/or debit / credit card details including billing address, passport number, passport information, date of birth, birth certificate, income, citizenship status, marital status, employment details, criminal and educational background information and nationality.

Such personal information may be collected, used or disclosed in order to facilitate the request(s) including but not limited to for the following purposes:

  • We’ll use your information to process your request for information.
  • We’ll use your information to register you to receive our newsletters.
  • We’ll use your information to contact you about our services and products.
  • We’ll use your information to contact you about our events.
  • We’ll use your information in order to conduct customer satisfaction surveys;
  • We’ll use your information to meet our legal compliance obligations;
  • We’ll use your information for crime prevention and detection; &
  • We’ll use your information for other purposes in connection with your usage.
  • Contact us at] to revoke your permission to use your information.

Provision of personal information is voluntary. Please note, however, that a refusal to provide personal information may limit or affect our ability to provide the requested services.

Users making any inquiries however should not ask or reveal the personal information while interacting via email with us and/or our third party service providers/ vendors. Instead use of reference number is recommended. We shall not be obliged to respond to e-mails containing personal information. In case any personal information is disclosed, the same shall be at the sole risk of the Users/ and we will not be in any manner responsible for any events of misuse etc.

We may combine personal identifiable information shared by Users and other details with personal information collected through cookies and other means as stated herein below:

Cookies are files or pieces of information that may be stored on system or internet enabled devices of the User, when the User visits our website/s. We use cookies to make the website/s simpler to use. We cannot identify the User personally from this information.

  • Our website offers certain features that are only available through the use of cookies.
  • The cookies help website users and maintain their signed-in status.
  • Most cookies are "session cookies," meaning that they are automatically deleted from website user’s hard drive at the end of a session when the user exits the website. However “Persistent cookies” remain in place across multiple visits to our websites.
  • Website user may encounter cookies from any links of third parties on certain pages of the website that we do not control.
  • We may aggregate personal information and remove any identifying elements in order to analyze patterns, efforts, to analyze Web site use, to improve our content and product offerings, and to customize our Web site’s content, layout and services.
  • We gather certain usage information like the number and frequency of visitors to this Web site. This information may include which URL you just came from, which URL you next go to, what browser you are using, and your IP address. We only use such data in the aggregate. This collective data helps us to determine how much our customers use parts of the Web site, and do internal research on our users’ demographics, interests, and behavior to better understand and serve you.

Once a User accesses our website/s of , User consents to use of cookies by us. If User does not agree to use of cookies, User should not use our website/s. If the cookies are disabled, it may impact the User experience on our website/s.

Disclosure of your personal information

We may share your personal identifiable information to third party service providers and processors with access to your personal information. These services providers may include: credit card verification providers and customer relationship management Centre, internet service providers who administer our web page and provide internet services and host our facilities. We only share your personal information to the extent required for the performance of such services.

We may share your personal identifiable information with our partners, affiliates and also selected third party providers of services, who in turn may contact you directly using your personal identifiable information in order to provide you with details of additional benefits and services which may be of interest to you. Where we do so, we require those partners, affiliates and/or third parties to have appropriate measures in place to protect your personal identifiable information and comply with all applicable legislation and rules.

We may also disclose your personal identifiable information as permitted or required by law. For example, we will disclose personal information to those governmental bodies who have authority to obtain it, in order to comply with a warrant or subpoena issued by a court of competent jurisdiction, and to comply with record production requirements.

If you choose not to provide certain personal information we request, you will still be able to visit our Web site but you may be unable to access certain options or services.

We make no warranty, express, implied or otherwise as to the privacy and data security practices of the third parties, our partners and affiliates. We will however make reasonable endeavors to ensure that such third parties, partners and affiliates exercise reasonable care in handling your personal identifiable information in accordance with industry norms and standards.


By choosing to provide us with your personal information you are consenting to its use in accordance with the principles outlined in the Policy and as outlined at the time you are asked to provide any personal information. We may contact you by email in order to provide you with updates pertaining to its services as well as information about additional offers, products or events that we believe may be of interest to you.


Our website may contain links to other/ third party sites promoting various products and/or services that we do not own or operate. These links to websites are in nature of paid advertising are not verified by us. These links are provided for convenience, access to these links is voluntary and does not indicate that our endorses or is associated with any of these other third party websites. Users are requested to use their own discretion which dealing with these websites and neither we nor our officers, employees, agents shall have any responsibility or liability of any nature whatsoever for these other third party websites or any information contained in them.

These linked websites have their own separate and independent privacy statements, notices and terms of use, which Users are recommended to carefully review the same. We do not have any control over such third party websites, and therefore shall have no liability or responsibility their personal information practices.

Correction / updating of personal information

If your Personal Information changes, or if you no longer desire our service, we will provide a way to correct, update or remove your personal information provided to us.

Transfer of your personal information

Some parties that process or store personal information may be located in jurisdictions outside your country of residence. Therefore, your information may be processed and stored in these jurisdictions and, as per the applicable foreign governments, courts, or law enforcement or regulatory agencies may be able to obtain disclosure of your information through the laws in these countries.

Notification of changes

We reserve the right to update or modify the Policy, at any time and without any prior notice, by posting the revised version of the Policy on our Website. If we decide to change and/or modify our Policy, we will post those changes on our Website so you are always aware of what information we collect, how we use it, and under which circumstances (if any) we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify you by way of an email. If you so wish, you may withdraw your consent to such use subject to and in accordance with the terms of our Policy.

We shall not be responsible to ascertain authenticity or accuracy of the information provided by the User. It shall be the duty of the User to ensure that the information provided to us is accurate, complete and up to date.